purelysky Order & Shipping Policy

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Thank you for choosing purelysky. We are committed to getting your grocery and kitchen essentials to you safely, efficiently, and with full visibility at every stage. This policy explains exactly how we process, ship, and support your orders so you know precisely what to expect from checkout to delivery.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and handed to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders confirmed before 2:00 PM EST on a business day are typically processed the same day. Orders submitted after 2:00 PM EST, or on weekends and holidays, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed in insulated cold-chain packaging and dispatched Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you confirm payment, so there are no surprises later.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Ground shipping for all domestic orders within the United States.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders totaling over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Prioritized handling for faster arrival.
Overnight Shipping	Next business day	USD 29.99	Next-day express delivery (orders must be placed by 2:00 PM EST).

Please note: Transit estimates start counting once your package leaves our warehouse. Slight delays can occur during major holiday periods or due to severe weather conditions.

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International Shipping

purelysky also serves customers in Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs clearance charges levied by the destination country. These amounts are set by your local customs authority and must be paid by the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order is on its way, we will send an automated shipping confirmation email with a tracking link and carrier information.

If your tracking number has not arrived, or tracking shows no updates within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we begin processing orders quickly to keep dispatch times short:

• If you need to correct your shipping address or change your order, please email us at [email protected] within 1 hour of placing it.
• We will make every reasonable effort to honor your request; however, once a package has been transferred to the carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in proper condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if your items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, available shipping options, or order status, our team is here to help:

• Official Business Name: purelysky
• Customer Support Email: [email protected]
• Customer Support Phone: 13034376003
• Physical Business Address: 719 KUTSU RIDGE RD, FLORISSANT, CO 80816, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST